Refund policy

Last updated: September 17, 2026

This policy covers subscription payments for buy3 agency plans. It sits alongside our terms of service — where the two overlap, this page governs refunds.

Who you are buying from

You are buying from TODO_LEGAL: legal entity name directly — our name is what appears on your card or bank statement, and we issue your invoice. Card payments are processed on our behalf by Stripe, which is not a party to the sale.

That means refunds are ours to give, and this policy is the whole of it: there is no reseller sitting behind us with separate buyer terms, and nobody else to appeal to. Email us and we take care of it.

The 14-day window

If you are unhappy with a buy3 agency subscription, email support@buy3.io within 14 days of the charge and we will refund it in full. You do not need to give a reason. This applies to your first charge on a plan and to any renewal charge, and it covers every add-on on the same terms as the plan it sits on — white label and Inbound Calling alike.

After 14 days, a charge for the current billing period is not refundable, but you can cancel at any time — see below.

This window covers subscriptions: your plan and any add-on on it. It does not cover what you spend from your wallet — phone numbers, carrier usage on the calls you place or take, and balances you have granted to agents — because that money has already bought something from a carrier on your behalf. Unspent wallet balance is a different matter and is always yours: see below.

Cancelling

Cancel from Plan & billing, or email us. Cancellation stops the next renewal; it does not retroactively refund the period you are already in, and your paid features stay available until that period ends. We don't pro-rate part-months.

What this policy does not cover

Usage you have already consumed. Dedicated phone numbers, call minutes, SMS and other pay-as-you-go items are billed through your wallet as you use them and are not refundable once used. Unused number rentals can be released at any time to stop future charges.

Wallet balances. Wallet funds are not a subscription payment and this window does not apply to them. Deposits, the deposit processing fee, agency grants and reclaims, and payouts are covered by sections 5 and 9 of the terms of service. If you close your account, your remaining lawful balance is settled and paid out through your usual payout method — that is a settlement, not a refund.

Free tiers. The free agent portal and the Silver partner tier cost nothing, and the 3-day trial takes no payment, so there is nothing to refund.

How to request a refund

Email support@buy3.io from the address on your account, with the charge date and amount. We reply within one business day and approve or explain. Approved refunds go back to the original payment method and usually land within 5–10 business days, depending on your bank.

Chargebacks

Please talk to us before opening a dispute with your bank. A chargeback locks the amount for weeks and freezes the affected account while it is resolved — an email gets you the same money faster.

Your statutory rights

Nothing here limits any refund or cancellation right you have under the law where you live, including consumer rights that may give you a longer or broader right of withdrawal. Where the law gives you more than this policy does, the law wins.

Contact

Refund questions go to support@buy3.io.

TODO_LEGAL: legal entity name, TODO_LEGAL: registered address